Frequently Asked Questions
Everything you need to know about Mammotion smart robotic mowers and services.
What is the standard shipping timeframe for orders within the US?
Orders are typically processed within 1-2 business days. Standard shipping via ground services usually takes 3-7 business days depending on your location within the United States.
Do Mammotion products come with a manufacturer warranty?
Yes, all our robotic mowers include a limited warranty that covers manufacturing defects. The duration typically ranges from 1 to 2 years depending on the specific model and components.
What is your return policy for robotic mowers?
We offer a 30-day return policy for products in their original packaging. Please note that a restocking fee may apply if the unit has been used or if the original packaging is damaged.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and specialized financing options like Affirm to help you spread the cost of your purchase.
Is professional installation required for the LUBA series?
No, Mammotion products are designed for DIY setup. Our perimeter-wire-free technology uses RTK-GNSS systems, allowing you to map your lawn easily using the Mammotion app without burying wires.
How do I receive software and firmware updates?
Firmware updates are delivered Over-The-Air (OTA) via the Mammotion app. We recommend keeping your mower connected to Wi-Fi to ensure you receive the latest feature enhancements and performance optimizations.